Once picked up by our carrier, domestic orders shipped within the Canmore and Banff area may take 2-4 business days to arrive, depending on location.

For Canada and United States shipping, the orders will take 5-10 business days to arrive depending on location.

For Europe shipping, the orders will take 10-12 business days to arrive depending on location.

Shipping rates are calculated by destination/weight of the package.

Please double-check that your shipping information is correct at checkout, as we cannot make any changes to an order once it has been placed.
Once shipped, you will receive the tracking information for your package.

You can pick up your order at our storefront at Stonewaters in Canmore, at 638 8 St. It's usually ready in 1-2 days.

If your country is not listed we do not ship directly to it.

You can use a courier service that has a mailing address in the US.

These couriers give you your own address in the US. You must use this address and your Suite number as the shipping address. All your purchases will be sent to the US and then to your country.

You have 14 days after receiving your item to request a return.

Return shipping fees will be deducted from your refund amount.

To start a return, go to your account, view your orders and select "Request Return".

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards. 

We are not responsible for lost or stolen return packages.

Once received, refunds typically return to the original payment method within 3-10 business days.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.